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A scenario typical across many office environments is when a user rings the help desk to say that their software application is running slow.
Butler Group Review Articles - published 30/10/2009 - Michael Azoff
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There is a lot of debate over the difference between traditional CRM (operational, internally-facing, transactional) and social CRM (outward facing, customer conversations, multi-way interactions) but this type of discussion is a distraction from the more meaningful issue of how to manage the intersection between the freeform aspects of social CRM with the formal transactions and processes (including business processes and sales methodologies) characteristic of traditional CRM.
Butler Group Review Articles - published 30/10/2009 - Angela Eager
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Virtualisation is positioned as a cost-effective approach to the utilisation of technology. It enables organisations to achieve both operational and business efficiency. Deployed correctly, virtualisation provides the potential to allow organisations to benefit from the consolidation of existing hardware and applications.
Butler Group Review Articles - published 30/10/2009 - Andy Kellett
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Recently an experiment was conducted in South Africa in which 4 GB of data was transferred 80 km in just over two hours.
Butler Group Review Articles - published 30/10/2009 - Terry White
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Given the current economic climate, IT departments, like everyone else, are under pressure to reduce costs. However, can they do this without compromising on data security or quality of service?
Butler Group Review Articles - published 30/10/2009 - Richard Blanford
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Server virtualisation has many benefits, but it carries downsides that can cancel its advantages and reduce IT service levels.
Butler Group Review Articles - published 30/10/2009 - Tim Stammers
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More and more public sector bodies are realising that they need to turn their data into intelligence in order to meet the challenges of budget squeezes and growing demand on their services.
Butler Group Review Articles - published 30/10/2009 - Sarah Burnett
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To paraphrase a well-known American politician: when it comes to adoption of virtualisation, there are things we know, things we know we don’t know, and things we don’t know we don’t know.
Butler Group Review Articles - published 30/10/2009 - Owen Cole
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It is time to plug up the security holes. Tiny computing and storage devices have revolutionised the way people carry information as they can stow the equivalent of millions of pages of data.
Butler Group Review Articles - published 30/10/2009 - John Jefferies
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Through a combination of trial and error and sound design, IT has evolved a number of basic processing patterns that have met current requirements and proven capable of further evolution as requirements change.
Butler Group Review Articles - published 30/10/2009 - Rob Hailstone
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It is a fact of life that whenever there is a major shift in the way we use IT, the way that we buy IT capabilities also needs to change.
Butler Group Review Articles - published 30/10/2009 - Rob Hailstone
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The major challenges that mobile services cause enterprises are in the areas of security, management, control, cost, and heterogeneity.
Butler Group Review Articles - published 30/10/2009 - Mark Blowers
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On average, 80% of the data that is stored by organisations is in the form of unstructured information, which needs to be managed effectively if users are to derive optimum benefit from it.
Butler Group Review Articles - published 30/10/2009 - Sue Clarke
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Endpoint security is a critical capability within the array of tools that organisations need in order to ensure the protection of their information and IT assets. It focuses on implementing security within user devices, and therefore has to incorporate wide-ranging features relating to the different device types that are in use, as well as to counter the numerous types of threat that arise in diverse user device environments.
Butler Group Review Articles - published 30/10/2009 - Alan Rodger
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There’s a big noise going on in the IT world and it’s all coming from the cloud. ‘We’re moving to the cloud’ might seem like a line from the latest children’s movie, but the reality is many companies are doing just that and if they haven’t already, they are seriously considering it.
Butler Group Review Articles - published 30/10/2009 - Dan Joe Barry
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There have always been concerns that Data Warehouses (DWs) and associated Data Marts (DMs) have really failed to fulfil their potential.
Butler Group Review Articles - published 30/10/2009 - Mike Thompson
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Change is inevitable in any organisation; and with change comes risk. When one actively stops to think about change, one can be surprised at how big a part it plays within IT operations, ‘Run the Business’ as well as the ‘Change the Business’ function. Whether it is reactive to resolve errors or to adapt to changing circumstances; or proactive to provide new services or functions to increase performance; or to reduce costs or increase efficiency.
Butler Group Review Articles - published 30/10/2009 - Stephen Mann
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Open Source Software (OSS) for data integration has been slow to get established but a rise in the number of vendors and increasing venture capital investment in the sector shows that OSS data integration is becoming a serious alternative to commercial software.
Butler Group Review Articles - published 30/10/2009 - Sarah Burnett
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In terms of attention from the mainstream press, the trade press, and the analyst community, China is among the most overlooked of markets in relation to its importance.
Butler Group Review Articles - published 30/10/2009 - Somak Roy
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As virtualisation and Infrastructure Cloud Computing (ICC) become more widely adopted the challenge is to change the financial model for providing IT to an organisation in a manner that matches the organisation’s maturity and readiness, as well as understanding what fits with how they do business.
Butler Group Review Articles - published 30/10/2009 - Roy Illsley
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Traditionally Storage Area Networks (SANs) were complex Fibre Channel-based systems that were expensive and difficult for organisations to implement, which in the early days limited their adoption to the largest enterprises
Butler Group Review Articles - published 28/09/2009 - Sue Clarke
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Picture the scene: it is 17:00hrs on a weekday and you have been alerted that your firewall has crashed. Thankfully, you have a spare on-site and you manage to have that up and running quickly in factory default setting.
Butler Group Review Articles - published 28/09/2009 - Rory Nolan
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Organisations are getting much better at protecting their content. Following a number of high-profile disasters more companies are putting into place disaster recovery plans, which ensure that business-critical applications and data are quickly available following a disaster. However, one area that is sometimes overlooked is Web content.
Butler Group Review Articles - published 28/09/2009 - Sue Clarke
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The ideas of Lean Thinking originated within the car manufacturer Toyota, where it was called the Toyota Production System. The approach was popularised outside Japan in a book called The Machine That Changed The World by James Womack, Daniel Jones, and Daniel Roos, who carried out research at MIT’s International Motor Vehicle Program (IMVP) group. A follow up book was called Lean Thinking. The term ‘Lean’ itself was first coined by John Krafcik, also from IMVP, in a 1988 paper “Triumph of the Lean Production System”.
Butler Group Review Articles - published 28/09/2009 - Michael Azoff
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With IT budgets pared to the bone during the recession, many CIOs will be hoping for a little more wiggle room as the economic pressures ease. The situation is different for the public sector where heavy Government borrowing requirements are expected to continue to squeeze IT budgets.
Butler Group Review Articles - published 28/09/2009 - Sarah Burnett
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