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I have now had three experiences of automated speech recognition systems via the telephone; one bad, one good, and the other excellent.
OpinionWire Articles - published 26/07/2007 - Sue Clarke


During the late 1990s there was a huge interest in the idea of e-procurement. As a technology solution, the candle burned bright but for not too long. There were fatal flaws in many of the offerings; especially in the notion of open exchanges, which were so open they took away many of the intricacies of negotiation and the opportunity to make a profit. It also became plainly obvious that many of the vaunted cost savings came about, not through technology, but by simple improvement of process; for which n…
OpinionWire Articles - published 19/10/2006 - Mike Thompson


 

 
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