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GraphTalk A.I.A is an integrated, process-oriented, policy administration platform for the insurance sector in the EMEA region. Its ability to support multiple lines of insurance business (personal and commercial lines; life, pensions, investments and savings products; risk and protection products; and health insurance), from a single platform that also provides back-office administration, makes it suitable for organisations with multiple product types, and for those with expanding insurance operations. …
Technology Audits - published 17/02/2010 - Angela Eager
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Panaya Inc provides a set of analysis and testing tools, unique in that they use the SaaS model, for use during SAP ERP application upgrade programmes. Panaya’s fully automated applications are used for testing and identifying in advance what will break during a change or upgrade. Operation is based on the simulation of a client’s actual system on the proposed target system. This provides detailed and extensive information about problem areas from a code-level perspective, and the SaaS model shifts the b…
Technology Audits - published 17/12/2009 - Angela Eager
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Global Graphics gDoc Fusion is a desktop application aimed at easing the process of creating and managing documents in industry-standard PDF or XPS formats. The solution allows users to assemble, read, edit, and convert source documents of many different formats through an easy-to-use drag-and-drop interface. Apart from making textual edits, adding comments, redacting potentially sensitive information, and rotating images, the user can also configure the conversion process so that the output document is …
Technology Audits - published 14/12/2009 - Angela Eager, Karthik Balakrishnan, Somak Roy
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Microsoft Dynamics NAV 2009 is a mid-market ERP suite targeted at the mid-point of the mid-market – organisations up to 1000 employees. It includes modules for financial management, human resource management, supply chain management, sales, marketing, and service, plus manufacturing, project management, and business intelligence. The latest version has been rearchitected for .NET although the business logic has been maintained through migration to minimise risk and provide a level of continuity for custo…
Technology Audits - published 08/12/2009 - Angela Eager
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SAP CRM 7.0 consists of a suite of applications covering the core CRM areas of sales, service, and marketing, plus extension areas such as analytics and contact centre, web channel, and partner-relationship management applications. It is available as an integrated component within the SAP Business Suite but can be run without the other application-level components. Having already invested to round out the functionality and improve the user interface, SAP continues to build the product set and puts a stro…
Technology Audits - published 08/12/2009 - Angela Eager
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Oracle E-Business Suite CRM 12.1 is a full-range suite that provides the core CRM functions around sales, marketing, and service, and adds to them via a heavy emphasis on extension and integration into back-office business operations. The Oracle CRM remit is extensive, embracing not only customers and prospects, but also their relationship with products, contracts, and pricing. This means Oracle CRM encompasses aspects that would not normally be considered CRM, such as Quoting, Proposals, and Incentive C…
Technology Audits - published 01/12/2009 - Angela Eager
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StrongMail Message Studio 5.1 is an e-mail marketing solution comprising a back-end transactional messaging platform that includes an application server for application/data integration and dynamic message creation, and a Message Transfer Agent (MTA) component for message delivery that interfaces with the MTA at an ISP. It also has a marketing campaign management application designed for use by marketers. Together they provide a rich solution for high-volume e-mail marketing that enables organisations to…
Technology Audits - published 01/12/2009 - Angela Eager
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Portaltech, an e-commerce consultancy, offers QuickLive – an e-commerce solution which is based on the hybris platform. Portaltech has developed interfaces to hybris, built templates, and added to hybris’ functionality to provide business user tools for configuring products, pricing and the store design process, along with functionality to simplify the implementation, usage, and management of the solution. QuickLive provides a good set of core Business-to-Consumer (B2C) and Business-to-Business (B2B) fea…
Technology Audits - published 01/12/2009 - Karthik Balakrishnan, Mark Blowers, Somak Roy
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At its recent Convergence conference in London, Microsoft delivered the cheering news that Dynamics CRM Online will finally be available outside of North America and Canada by the end of 2010, with Microsoft planning to outline in six months time the countries where it will be available and the launch timescales. It will not be moving into the world of SaaS ERP, however, at least not under a pure SaaS model, preferring instead a partner-led private cloud approach.
OpinionWire Articles - published 16/11/2009 - Angela Eager
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RMSS Suite offers Enterprise Risk Intelligence capabilities that integrate claims, events, compliance and risk management at an enterprise level. Many organisations are unable to gain a single live view of their risk exposure due to ‘silo’ processes and multiple, disparate risk registers. Additionally, organisations have been overwhelmed by increasing compliance obligations, and incur undue costs due to meeting these inefficiently, and managing risks as one-off problems. RMSS Suite allows organisations t…
Technology Audits - published 20/10/2009 - Alan Rodger
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SAP SCM 7.0 is an end-to-end integrated suite that includes new tools to provide a high level of service enablement. Underpinned by the NetWeaver platform, it also offers sector-specific functionality and processes, a focus on collaborative planning and supply chain performance, and the availability of services. It includes a comprehensive set of planning, execution, coordination, and collaboration tools that can be combined to address specific processes. Advanced Planning and Optimization (APO) covers p…
Technology Audits - published 16/10/2009 - Angela Eager, Somak Roy
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Confirm is an infrastructure management software application for the public sector in the UK and English-speaking countries in the Asia-Pacific region. Confirm supports the maintenance, construction, planning, contract management, reporting, and audit management activities that are associated with assets such as roads and highways, bridges, trees, grounds, buildings, and pavements, as well as activities such as street cleaning. Confirm provides extensive functionality that covers mobile data capture and …
Technology Audits - published 12/10/2009 - Sarah Burnett, Somak Roy
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Microsoft has acquired Intellectual Property (IP) from four of its Gold Certified Partners in order to extend the set of vertical industry capabilities provided with the Dynamics AX ERP suite, and will build the functionality directly into the AX application.
OpinionWire Articles - published 02/10/2009 - Angela Eager
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When open source software is viewed from a business application perspective there is a distinct sense that it is considered to be fine for lower level technology components but would never be appropriate at the application level, for business critical and back-office applications.
Butler Group Review Articles - published 28/09/2009 - Angela Eager
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An interesting trade route has been developing over the last half a decade between India and a few regions that have similarities with the Indian domestic market in terms of the state of IT maturity and the requirements of certain sectors such as banking, insurance, and telecommunications.
Butler Group Review Articles - published 28/09/2009 - Somak Roy
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BT Next Generation Contact Centre Service is a multi-tenant, hosted and managed, inbound IP-based contact centre (CC) service that supports multiple channels. The back-end platform provides extensive routing capabilities, and treats all types of channels in the same way so they can be centrally managed and reported on. The One Desktop interface provides a single point of access to information held within the BT service and third-party applications, thereby tackling the issue of application toggling. The …
Technology Audits - published 24/09/2009 - Angela Eager
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The BBC News Website recently pointed out that the history of PowerPoint started 25 years ago in August 1984 with ideas put forward in the US company Forethought http://news.bbc.co.uk/go/pr/fr/-/1/hi/magazine/8207849.stm. It was actually launched with the PowerPoint name in 1987, but just for Macintosh computers. The same year Forethought was acquired by Microsoft, and by 1993 it was the market share leader in PC presentation software.
OpinionWire Articles - published 04/09/2009 - Rob Hailstone
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Varien provides Magento, a commercial open source eCommerce solution that is available in two editions. The Community Edition is available as a free for download under an OSL 3.0 licence; the Enterprise Edition (released in April 2009) is available for a fee on a commercial licence. Varien provides implementation services (directly and through partners) and support services. The company, which has its roots in osCommerce (an open source eCommerce solution) implementations, went on to create Magento. Mage…
Technology Audits - published 02/09/2009 - Angela Eager, Jayasree Jayaprakash, Somak Roy
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The Open Group has announced the general availability of TOGAF version 9. Developed and endorsed by the members of The Open Group’s Architecture Forum, TOGAF version 9 represents an industry consensus framework and methodology for Enterprise Architecture.
Butler Group Review Articles - published 24/08/2009 - Mark Blowers
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Enterprise applications are functionally mature at the core but remain immature in the value generation area, so as they evolve the emphasis is on examining what is in place and looking for ways to augment existing systems to increase overall value. Technology changes are opening up more opportunities for value maximisation at the business level but are also increasing complexity so that, more than ever, they need to be viewed and managed from the multiple perspectives of architecture, process ability, and delivery under the banner of cost and value to the business.
Butler Group Review Articles - published 24/08/2009 - Angela Eager
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Salesforce.com offers a Software-as-a-Service (SaaS) delivered Customer Relationship Management (CRM) application suite, an in-the-cloud application development platform (the Force.com platform), and a marketplace for procuring Independent Software Vendor (ISV)-developed applications built on the Force.com platform (the Force.com AppExchange). The CRM suite provides extensive Sales Force Automation (SFA) and customer service and support capabilities. Salesforce.com relies on ISVs to provide more speciali…
Technology Audits - published 11/08/2009 - Angela Eager, Somak Roy
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Neocase’s Customer Service solutions provide functionality that manages and optimises the resolution of inquiries (‘cases’) from customers, employees and vendors that pertain to product issues, technical support, employee benefits, and so forth. Many enterprise applications and systems of record fail to provide such functionality, which is increasingly needed for compliance reasons, as well as to promote efficiency. The Neocase solutions provide specific functionality for business functions such as Human…
Technology Audits - published 11/08/2009 - Alan Rodger, Balachandar Ganesh, Somak Roy
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One of the consequences of all the changes in the enterprise application sector (new architectures and platforms, new lifecycle and upgrade strategies, and new delivery and pricing models) is that the traditional on-premise, licensed application model is being challenged and there is a clear realisation that there are viable alternatives. Whilst Software-as-a-Service (SaaS) has captured much of the market attention, Open Source Enterprise Resource Planning (OS ERP) exists as another underutilised alterna…
OpinionWire Articles - published 10/08/2009 - Angela Eager
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SAP has announced its intention to acquire SAF Simulation, Analysis and Forecasting AG, a Swiss-based firm providing forecasting and replenishment software for the retail and wholesale sectors. SAP will offer EU€11.20 per share (valuing the deal at EU€63.7m), which is a 9.5% premium on the pre-announcement closing price and a 33.9% premium on the average price over the last three months. The major SAF shareholders have agreed to accept the offer.
OpinionWire Articles - published 24/07/2009 - Angela Eager
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TLM OnDemand provides an online reconciliation, exception management, and reporting service for cash-account movements, securities positions, and securities transactions between the client general ledger or portfolio management system and their custodian, counterparty, and correspondent banks. In addition the solution will maintain and validate account-currency balances and securities-positions balances to ensure that the account balances flow both across statement dates (open and closing statement dates…
Technology Audits - published 16/07/2009 - Mike Thompson
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