Butler Group
> Go
Home | CIO Knowledge Centre Research Events Services
Contact us | Help |

Graham Technology - ciboodle v2.6
Technology Audits

Mike Thompson - Published 26/11/2007

ciboodle is Customer Interaction Management (CIM) software, focusing on the management of a wide range of interactions with customers, including e-mail, telephone, and Web chat. The solution is based on Graham Technology’s established Business Process Management (BPM) product, GT-X, but bundles customer-facing building blocks, such as an agent desktop, customer, product, and agent management, work routing, and case handling. It also incorporates executive dashboards, and a sales engine. The product’s con…



Research store Knowledge centers

Butler Group Technology Audits are only available to our Subscribers.

If you would like to download a sample Technology Audit, please complete the form below and we will email a link to the address provided.

For information on how to subscribe, contact Mike James on: 01482 608 379 or email: mike.james@butlergroup.com

Name
Company
Email
Phone
Region
  Submit Submit

Subscribers, click here to access this Technology Audit through the CIO Knowledge Centre. If you have any queries, please contact your Subscriber Services Account Manager on +44 (0) 1482 608 378.

To find out if your company has access to this Research through an annual Subscription, please complete your details below:

Name
Company
Email
  Submit Submit
   

Butler Group Platinum Subscribers should now access all Butler Group
Research through the new CIO Knowledge Centre Web Site.

You should have received your login details already, however if not, please contact the Subscribers Services Team. Nicola Barrett/Matt Love on +44(0) 1482 608378
or e-mail subscriberservices@butlergroup.com

 

  
Sample our Research

Latest Technology Assessments

Latest Research Highlights