Convergence in Managed Services Offerings
Butler Group Review Articles
Alan Rodger - Published 06/09/2007
Managed Services is a more flexible alternative to outsourcing, with a lighter-touch customer experience, but still achieves many of the general benefits for customers of externalising supply. Managed Services relationships are generally more flexible, easier to establish (and terminate), and free of many of the more problematic aspects of outsourcing agreements, particularly those relating to asset transfers. Consequently, the procurement process is a great deal simpler, and is less likely to involve th
