Managing IT Value
Butler Group Review Articles
Tim Jennings - Published 01/12/2006
Ask a CIO for an indication of his or her total IT costs, and you have a reasonable expectation of getting a response, albeit with some qualifications. Ask the same CIO about IT value in his or her organisation, and you will typically get either an embarrassed smile or some euphemism about the difficulties of developing suitable measures. This is certainly an uncomfortable topic for IT management, but I feel strongly that it is one where the IT leadership should not feel solely responsible for any shortc…
