Speech and Mobile Applications
Butler Group Review Articles
Teresa Jones - Published 10/05/2007
To date, the vast majority of enterprise investment in speech recognition has been for customer service functions in the contact centre, such as call routing and self-service. However, there are signs that a growing number of companies are starting to deploy speech recognition technologies in areas of the enterprise outside the contact centre. As an example, one of these areas is in enterprise mobility for field services.
