The IT Service Management (ITSM) Blueprint is a service suite comprising an assessment of the ITSM maturity, a set of ITIL-based processes, detailed tool configurations, workshop-based training, and post implementation monitoring. The service set is aimed at developing the business case, securing buy-in, and closely linking best practice methodology-based processes with solution configuration. A lot of organisations struggle with ITIL adoption because of challenges associated with establishing and commun…
Technology Audits - published 01/09/2008 - Aanchal Sabharwal, Richard Edwards, Somak Roy
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