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CTG is a significant-sized services provider that offers many service lines, and in particular has developed a range of testing services that, in Europe, are available in Belgium and Luxembourg. These span the whole spectrum of testing management and activity, from consultancy that deals with test strategy, via test management and planning, to providing resources that undertake and complete testing on behalf of the customer organisation. There is growing realisation that testing processes are worthy of i…
Technology Audits - published 19/02/2010 - Alan Rodger
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HCL Technologies’ HCL Oracle Universe provides a range of Oracle solutions-related services including blueprinting, design and development, consulting, integration, implementation, instance consolidation roll-out, maintenance, and managed services. Services are provided for all major solutions across the Oracle portfolio, including the E-Business, PeopleSoft, Siebel, and JD Edwards business application suites; Fusion Middleware and SOA; business intelligence tools; and sector-specific and other point sol…
Technology Audits - published 03/11/2009 - Angela Eager, Somak Roy
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The adoption of outsourcing services to provide for elements of an organisation’s IT services is generally recognised as having the potential to stabilise costs; to take advantage of skills and practices that would otherwise not be available to the organisation (without incurring costs relating to recruitment, employment, and training to take on its own staff with the relevant capabilities); and to avoid direct costs of technology ownership.
Butler Group Review Articles - published 28/09/2009 - Alan Rodger
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HCL, through its Independent Verification and Validation (IV&V) Services business group, provides a wide range of testing and Quality Assurance (QA) services, and has 2,100 employees based mostly out of India. End-user organisations increasingly turn to external expertise and services to deliver the benefits that improved testing capabilities promise over the long term. The services portfolio includes consulting services on testing strategy and processes, and testing tool and test automation framework im…
Technology Audits - published 24/09/2009 - Alan Rodger, Karthik Balakrishnan, Somak Roy
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Xerox Office Services is an enterprise-level managed print service and consists of a set of service delivery capabilities, technology tools, and document processes. It involves making a detailed assessment of an organisation’s existing imaging and printing requirements, designing a bespoke end-state solution and then transitioning and transforming a client through to business-as-usual service delivery. Butler Group particularly likes the metrics-based approach which not only allows benchmarking but also …
Technology Audits - published 24/09/2009 - Mark Blowers
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Green IT within organisations has to be an initiative that results in positive bottom line impact, or it is doomed to failure as a strategy.
Butler Group Review Articles - published 24/08/2009 - Owen Cole
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Over the past few years, a number of independent testing service provider business lines and independent testing companies have grown to a sizeable scale. HCL’s Independent Verification and Validation Services unit reports a size of 2,100 employees and an installed base of 75 customers.
Butler Group Review Articles - published 24/08/2009 - Somak Roy
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Tech Mahindra provides a wide range of infrastructure management services that can enable organisations to put management of various IT infrastructure elements and help desk services in the service provider’s care. These services are complemented by infrastructure-related consulting services, including infrastructure refresh and data centre consolidation assessments. Third-party technology management augments customer capabilities in terms of skills, and can provide cost savings via the economics of spec…
Technology Audits - published 11/08/2009 - Alan Rodger, Jayasree Jayaprakash, Somak Roy
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Sterling Commerce Managed Services include Business-to-Business (B2B) integration solutions, allowing trading organisations to interact with each other across a secure network. Long considered as only appropriate for large organisations, Sterling Commerce Managed Services provide organisations of all sizes with the ability to trade and collaborate electronically via various methods. A particular strength of the Managed Services is that through its ownership by AT&T, Sterling Commerce has the financial st…
Technology Audits - published 11/08/2009 - Maxine Holt
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MooD® Solutions, from Salamander, are live, interactive, architecture-driven software applications that deliver agile support to strategic processes focused on changing, rather than running, an organisation. The solutions are designed, configured, and deployed using the MooD Enterprise Business Architecture software platform. Whilst the target market and focus area of each solution is different, the overarching principle of all of these solutions is the same – exploit the proven, scalable MooD platform t…
Technology Audits - published 24/07/2009 - Balachandar Ganesh, Mark Blowers
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The annual State of the Outsourcing Industry Report, published by Orbys Black Book, was recently released for 2009. The headlines point to the fact that the outsourcing industry as a whole continues to grow, albeit with smaller individual deal sizes that are less complex than in the past.
OpinionWire Articles - published 16/07/2009 - Maxine Holt
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At the end of the last quarter I wrote an OpinionWire article on the biggest IT services deals that had taken place since the beginning of the year. Butler Group’s parent company, Datamonitor, tracks IT services deals: have there been significant changes over the last quarter? Are there small signs of modifications to IT services deals? Or, have things remained relatively unchanged since my update at the beginning of April?
OpinionWire Articles - published 09/07/2009 - Maxine Holt
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Web hosting can almost be classed as a ‘commodity service’ these days, with most organisations using a third-party provider to deliver this service. The reason for using a third-party is mainly for reliability and business continuity purposes – the customer organisation doesn’t have to ensure a connection to the Web at all times so that those who want and need to access its Web site can. There are different kinds of hosting services, ranging from basic through to co-location, dedicated, and managed. But …
OpinionWire Articles - published 03/07/2009 - Maxine Holt
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The launch in mid-June of the UK Government’s “Digital Britain” report revealed that a wide-ranging assortment of activities were considered necessary to enable the country to benefit from the opportunities associated with developments in all areas of communication. However, it also further exposed the gap between those areas where the population cannot access fast broadband, and those where users can consider using more advanced services via faster line speeds.
OpinionWire Articles - published 03/07/2009 - Alan Rodger
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dezineforce is a service aimed at organisations that employ designer staff and need, or want, to perform computationally intensive design optimisation techniques on specific engineering designs. Currently, if these techniques are used then the organisation must either have an extensive High Performance Computer (HPC) environment, or must ‘rent’ time on a HPC environment. dezineforce recognised that understanding of the performance of the full range of design options can be can be made possible by employi…
Technology Audits - published 29/06/2009 - Roy Illsley
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The effective, business-focused management of the corporate application estate has become a modern-day necessity. Whether it is to support outsourcing or modernisation initiatives, or to ensure the optimisation of expenditure and business-alignment; an organisation needs to better understand the applications it has; the resources (people and financial) they tie up; the levels of complexity both within and between applications; and the value they deliver to the enterprise through strategic alignment.
Butler Group Review Articles - published 24/06/2009 - Alan Rodger
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Alastair Darling’s most recent budget drew attention to the need to maximise back office and IT efficiency opportunities and continue to work towards the recommendations put forward in Gershon’s review in 2004/5. I believe that IT is the single, common factor to enabling an organisation (in both the public and private sectors) to deliver transformation. However, is IT a catalyst in the initiative for change or a supporting function?
Butler Group Review Articles - published 24/06/2009 - Andrew Carr
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When 21-year-old Kabelo Thibedi picked up his new national identity document, he noticed that the birth date was wrong. He sent the little green book back for correction, and then his two-year wait for a replacement began.
Butler Group Review Articles - published 24/06/2009 - Terry White
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Virtual Data Centre (VDC) is a hosted data-centre offering from BT Global Services, a division of BT Group. The current VDC offering is a traditional hosted solution, which BT terms ‘Client Island’ and is characterised by each client having a dedicated set of technologies. BT is extending VDC, in 2009, with the introduction of a new service based on Virtual Machines (VMs,) and not dedicated physical servers, in an Infrastructure-as-a-Service (IaaS) approach. BT believes that by adopting this new agile Ia…
Technology Audits - published 22/06/2009 - Balachandar Ganesh, Roy Illsley
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The IT Capability Maturity Framework (IT-CMF), developed by the Innovation Value Institute (IVI) and based on the work of Intel’s Global Director of IT Innovation and Research, Martin Curley, received its European launch this month (June 2009) at the National University of Ireland, Maynooth. The launch coincided with a grant from the Irish government of €1 million, to establish the IVI as a competency centre for research into innovation.
TECHwatch Articles - published 08/06/2009 - Tim Jennings
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The information required for business decision-making and operational activities is contained within both structured and unstructured data sets, and these in turn are generally stored within siloed repositories and IT systems that are scattered across the enterprise. Furthermore, an increasing amount of actionable business information is now stored beyond the corporate firewall, either with partners and suppliers, or with customers and communities. Only through the application of Enterprise Search soluti…
OpinionWire Articles - published 28/05/2009 - Richard Edwards
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Today’s business pressures require outsourcing. It seems that every day the world becomes more fast-paced and competitive.
Butler Group Review Articles - published 27/05/2009 - Rob Rachwald
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As the global economic downturn takes a stronger hold, organisations continue to look at all options when it comes to keeping their costs at a minimum, whilst still maintaining the ability to run their businesses effectively.
Butler Group Review Articles - published 27/05/2009 - Maxine Holt
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Offshore outsourcing to India has boomed dramatically over many years, and this has fuelled huge growth in the revenues of the largest India-based providers.
Butler Group Review Articles - published 27/05/2009 - Alan Rodger
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Graphic novelist Alan Moore’s classic, Watchmen, is a riveting tale of masked vigilantes who keep American cities safe and work with the government.
Butler Group Review Articles - published 27/05/2009 - Somak Roy
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