|
Compuware is one of the leading APM vendors, having consolidated its position with its acquisition Gomez in October 2009. The vendor now has a performance-management portfolio that covers enterprise environments (application servers, middleware servers, Java and .NET environments, mainframe environments, database servers, networks, and proprietary and custom business applications) as well as the Internet. This facilitates end-to-end visibility into application performance. The vendor has shown its intent…
Technology Audits - published 23/08/2010 - Chandranshu Singh, Michael Azoff
|
|
...
Technology Audits - published 23/08/2010 - Balachandar Ganesh, Richard Edwards
|
|
...
Technology Audits - published 23/08/2010 - Stephen Mann
|
|
As IT moves from being perceived as a provider of technology to a services provider that enables business users to drive the organization, the need for CIOs to be able to demonstrate that current resources are being deployed effectively is a fundamental requirement. To many in IT, automation is seen as the codification of run books, but as rPath demonstrates, its true potential is to transform the way IT manages its relationship with the business units and the technology.
Technology Audits - published 23/08/2010 - Roy Illsley
|
|
Many companies have yet to adopt a CRM solution of any type. Others have built solutions of their own or deployed packaged solutions that they have since outgrown or have realized are inadequate for their needs as their businesses become more complex. They also may face similar challenges with regard to management applications such as accounting, enterprise resource planning, and supply chain management.
Technology Audits - published 23/08/2010 - Warren Wilson
|
|
The growing range of software and application threats and the need to adhere to regulatory controls has caused the volume of patches and software updates to increase. Organizations need to have software protection controls as part of their risk-management strategy. Facilities should include automated vulnerability detection and patch-management deployment to ensure that service delivery is addressed securely and efficiently. Secunia Corporate Software Inspector (CSI) incorporates these security-managemen…
Technology Audits - published 16/08/2010 - Andy Kellett, Karthik Balakrishnan
|
|
Technology Audits - published 16/08/2010 - Angela Eager
|
|
Organizations have typically deployed asset management tools to track and manage installed software in the context of purchased licenses, to assess under- and over-provision and remedy accordingly. While this approach and enabling tools can somewhat meet an organization’s need to reduce IT costs, the inability to track the relevance and actual usage of an application is suboptimal. Obvious efficiencies can be made, but many other opportunities are missed. Survey, by Scalable Software, is an IT asset life…
Technology Audits - published 16/08/2010 - Karthik Balakrishnan, Stephen Mann
|
|
Spectrum combines data-integration, data-cleansing, and location-intelligence capabilities in one SOA-enabled technology platform. It brings together assets from three of its major technology acquisitions: Group 1 for customer data quality, Mapinfo for location intelligence, and Sagent for data integration. While the heritage of Group 1 makes the platform ideally suited to the customer data domain, Spectrum aims to extend this capability to other equally vital data dimensions and domains such as location…
Technology Audits - published 10/08/2010 - Helena Schwenk
|
|
T-Impact is a business process management (BPM) service provider that helps telco and retail customers to diagnose, improve, and automate their business processes. Its methodology is backed up by a strong focus on removing process wastage, which leads naturally to increasing both revenue and profitability. T-Impact focuses on these two specific market areas for a number of reasons. First, it is believed that the deep understanding of processes in these areas is weak and T-Impact has the expertise to surf…
Technology Audits - published 10/08/2010 - Mike Thompson
|
|
The Lixto Price Intelligence Suite is a solution that extracts price-comparison information from competitor online web channels and combines it with internal data sources so organizations gain greater visibility into the factors that might influence price. The suite works by navigating and extracting competitive product and pricing information from predefined online data sources before standardizing, combining, and loading this information into a BI data warehouse for role-based analysis and reporting. T…
Technology Audits - published 10/08/2010 - Helena Schwenk
|
|
With enterprises attempting to cope with the increasingly dynamic and real-time demands of job scheduling, the need for workload automation is stronger than ever. As a workload-automation broker, OpsWise Automation Center is a purpose-built solution for this next era of computing that provides the ability to respond to enterprise events, balance workloads, and display business services and IT views of the workload running in the enterprise.
Technology Audits - published 10/08/2010 - Nishant Singh, Roy Illsley
|
|
Small to mid-sized organizations require CRM solutions that are quick to implement and easy to use, can be adapted to specific business needs, and integrated with back-office applications with minimal need for IT resources. SageCRM, which is the SMB counterpart to Sage’s SalesLogix higher-end CRM suite, largely meets these requirements with some exceptions. SageCRM has strong dashboard-related capabilities that are readily manipulated, with drag-and-drop functionality and navigation options for adaptatio…
Technology Audits - published 10/08/2010 - Rhonda Ascierto
|
|
Those involved in any form of IT development will know that the sleeves roll up furthest and the sweat drips most when dealing with the complex issues relating to data integration. Enterprise data management (EDM) is a new twist on an acronym coined by Cadis that should not be confused with enterprise decision management. EDM deals with a trio of complex data management problems that are almost as old as corporate computing – data integration, data quality, and master data management (MDM) to validate, c…
Technology Audits - published 10/08/2010 - Madan Sheina
|
|
Saperion ECM Suite is an enterprise content management (ECM) solution targeted at mid-sized to large organizations. It incorporates document management, a content repository, document imaging enabling capture and archiving, and records management. Web content management (WCM) is provided through direct integration with WCM systems.
Technology Audits - published 23/07/2010 - Sue Clarke
|
|
Founded in 1989, Planview has been a consistent leader in the portfolio management arena. In 2007, it further strengthened its position with the acquisition of Business Engine and its customer base, intellectual property, and employee capabilities. Planview Enterprise 10.1 is an enterprise-level solution that:
Technology Audits - published 23/07/2010 - Stephen Mann
|
|
Its BPM heritage means Pegasystems comes to the customer service part of the CRM market with a manageable, rules-driven approach to business process design and execution. The sophistication of the rules engine whereby multiple rules can be assigned to a process, combined with the use of declarative, goal-seeking logic that emphasizes the outcome rather than proscribing a linear route (although linear routes can be defined), are particularly valuable in the customer service area, where there is a large ma…
Technology Audits - published 23/07/2010 - Angela Eager
|
|
For file transfer, organizations have traditionally used FTP software, home-grown proprietary methods, and physical data exchanges using a CD/DVD. These mechanisms lack security, reliability, the ability to work within an automated process, and do not track data exchanges. Consequently a range of managed file-transfer products has appeared. At one end are the focused MFT products that support a specific type of interaction such as application-to-application or B2B. At the other end are MFT products capab…
Technology Audits - published 23/07/2010 - Graham Titterington, Karthik Balakrishnan
|
|
RightNow has maintained a rapid pace of development for the CX customer experience management platform, which enables organizations that understand the importance of the experience to keep in step with the needs of their consumers in terms of their behavior and the channels they use to interact (mobile is the latest addition to the suite). Organizations know the image they want to present and the objectives they want to achieve, and RightNow CX provides the means to coordinate resources to develop, execu…
Technology Audits - published 23/07/2010 - Angela Eager
|
|
We all fill out paper forms at some time, when opening a bank account, filling-out a job application, or completing a survey. From a data-processing perspective the downside of paper forms is that the extraction and collation of the data gathered via paper forms is costly, time-consuming, and error-prone. Electronic forms solutions address these issues, and enable organizations to do things differently while improving business efficiency as they do so. The business benefits from these often specialized s…
Technology Audits - published 23/07/2010 - Balachandar Ganesh, Richard Edwards
|
|
Salesforce.com’s willingness to diversify combined with its use of technology and ideas adapted from the consumer Web are fundamental to its success. It has diversified from SaaS sales automation into customer service, the Force.com development platform, data services, and enterprise collaboration. Initiatives such as Chatter that tap into the peer-to-peer collaboration trend provide innovation around enterprise and customer interaction, areas that businesses address as part of their customer lifecycle m…
Technology Audits - published 23/07/2010 - Angela Eager
|
|
Collaboration between organizations requires them to exchange information regularly. This information is often of commercial value or a sensitive nature. Organizations need to be able to protect the information in transit, audit information flows, control how information is used by the recipient and, in some cases, revoke information access rights if the information appears to have been put at risk. These concerns can also apply to information flows within an organization.
Technology Audits - published 19/07/2010 - Graham Titterington, Karthik Balakrishnan
|
|
SAP BusinessObjects Edge is a BI suite based on the company’s market-leading BI platform BusinessObjects Enterprise. The suite offers a comprehensive end-to-end solution for the query, reporting, search, and analysis needs of SME organizations. All the end-user tools are mature and well designed with modern interfaces that support and satisfy the needs of business analysts, casual business users, and information consumers. The suite is available in three different packages (standard, data integration, an…
Technology Audits - published 19/07/2010 - Helena Schwenk
|
|
Organizations that require a scalable enterprise search platform but cannot afford to (or don’t want to) pay the licensing fees of proprietary vendors can deploy the open-source Lucene/Solr to deliver search capabilities. However, because it is a platform with a relatively basic user interface (UI), a level of services and development will be required to make it applicable for specific organizations and to meet functional requirements. A range of specialist implementation companies and systems integrator…
Technology Audits - published 09/07/2010 - Mike Davis
|
|
Active Navigation 4.0 enables the analysis of the state of unstructured and semi-structured document-based data, helps cleanse the information, and migrates files to a new and rationalized taxonomy and file structure.
Technology Audits - published 09/07/2010 - Mike Davis, Somak Roy
|
