IT service management is applicable to most enterprises, given the criticality of IT to modern business operations. Related management thinking and enabling technologies are both at a high level of maturity, with ITIL adoption in particular continuing to gain a foothold in enterprise IT organizations worldwide. These levels of maturity, however, somewhat belie the real level of IT service management capabilities within enterprises. While ITIL adoption continues to grow, it is all too easy for enterprises…
Technology Evaluation and Comparison Reports - published 04/05/2010 - Balachandar Ganesh, Stephen Mann, Vamshi Krishna Mokshagundam
Although Business Process Management (BPM) solutions were already beginning to gain a great deal of traction in the market, the global economic climate of the past year has created an even greater interest as organisations look to the products to help streamline their processes. Although this has mainly been by way of creating greater degrees of automation, it has introduced the whole BPM concept to a wider market than might otherwise have been the case. The challenge for organisations is to understand t…
Technology Evaluation and Comparison Reports - published 12/03/2010 - Mike Thompson
Many organisations are confronted by a number of issues such as continuous change, including the shift to an agile eBusiness, increasingly mobile workers, and the unremitting demands to increase productivity and to lower costs. The requirement for communications capability to support all of an organisation’s interaction needs has never been more evident. It is becoming increasingly important for IT management to lay the foundations for making possible integrated communication services.
Technology Evaluation and Comparison Reports - published 08/02/2010 - Mark Blowers
The levels of inefficiency that many IT infrastructures are operating at today have become completely unsustainable. The constraints on IT spending, as well as the desire to reduce the environmental footprint of IT have increased the pressure on IT departments to become more prudent in the allocation of resources to technology requirements. Furthermore, many IT departments are approaching the physical limits of their legacy infrastructure. Enterprises need to become more efficient in order to scale up th…
Technology Evaluation and Comparison Reports - published 08/12/2009 - Alaa Owaineh, Balachandar Ganesh, Roy Illsley
A significant proportion of today's security solutions are not equipped to deal with the fraud based attack approaches that threaten the security of our core information systems. Managing the needs of a mobile workforce, sharing business and customer information between business partners, collaborative business projects, and the use of Web and Web 2.0 communications, all contribute to an open trading environment where traditional protection regimes are no longer capable of keeping business systems safe.
Technology Evaluation and Comparison Reports - published 23/11/2009 - Alaa Owaineh, Alan Rodger, Andy Kellett, Karthik Balakrishnan
Unstructured content accounts for approximately 80% of an organisation’s total data, yet many organisations are still failing to manage it adequately, despite having implemented a Content Management system. This suggests either that insufficient planning has gone into the implementation or that an inappropriate solution has been selected. Defining the objectives for a new solution and planning the implementation are critical; a badly implemented solution can be more damaging to the company than not deployin I?i nknown] = Forms!Add!text29, 5 [Unknown] = Forms!Add!check31,...
Technology Evaluation and Comparison Reports - published 23/11/2009 - Balachandar Ganesh, Sue Clarke
When it comes to Enterprise Collaboration, many organisations remain 'land-locked'; restricted by the architectures, deployment models, and functionality of solutions that were conceived in another age - an age when there was no Web 2.0, no mobile Internet, no impending pandemic, and no economic crisis. Of those organisations that are trying to move ahead in the 'new world of work', many IT departments are struggling to keep pace with the rapidly-changing world of information worker solutions and with th…
Technology Evaluation and Comparison Reports - published 09/09/2009 - Angela Eager, Balachandar Ganesh, Chandranshu Singh, Mark Blowers, Richard Edwards, Rob Hailstone, Sarah Burnett, Sue Clarke
The options available for building software applications have never been so wide ranging as they are today. This is largely to do with the impact of the Web, with different solution models available depending on user needs, from infrastructure to end device considerations.
The most recent trend of cloud computing is also opening new possibilities that are lowering the cost barrier, increasing access to high performance computing, and also lowering the skill barrier for non-programmer information work…
Technology Evaluation and Comparison Reports - published 05/06/2009 - Chandranshu Singh, Madan Sheina, Maxine Holt, Michael Azoff, Somak Roy, Tim Jennings, Vamshi Krishna Mokshagundam
Corporate Performance Management (CPM) has been born out of the need to proactively manage performance for business optimisation. CPM can play an important role in controlling costs, optimising resources, and ensuring that business units are adding value. Business Intelligence (BI) has a crucial part to play in performance management, by presenting information in a timely and easily consumed fashion, and in providing the ability to reason and understand the meaning behind performance information through …
Technology Evaluation and Comparison Reports - published 01/04/2009 - Balachandar Ganesh, Richard Edwards, Sarah Burnett, Tim Jennings
To keep pace with constantly changing business and operational demands, the core components of mainstream Identity and Access Management (IAM) have had to be appreciably enhanced. Today, as well as providing core user access and protection services, the latest IAM product suites need to be equipped to deal with new identity and access control requirements that include: Web and remote access user communities, federated business relationships, and a growing services-led information access culture.
Technology Evaluation and Comparison Reports - published 02/12/2008 - Alan Rodger, Andy Kellett, Balachandar Ganesh, Maxine Holt, Tim Jennings
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