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Business process management (BPM) is both a technology and a methodology for giving greater visibility and control of an organization’s runtime operational environment. It is built upon the fundamental requirement that organizations have to create a more structured approach to its way of working. Allied to BPM are three other major technology movements: business rules management (BRM), service oriented architecture (SOA), and complex event processing (CEP).
White Papers - published 23/07/2010 - Mike Thompson
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Information workers are engulfed in an avalanche of data – becoming ‘digitally snow blind’ as they stare at endless screens of information, trying to decide which link or which search result will provide them with the information they need to do their job. Traditional knowledge management solutions provide users with a place to look for information, but alas they provide very little guidance on whom to ask. Knowing whom to ask in an organization or business network can often be of critical importance in …
White Papers - published 23/07/2010 - Richard Edwards
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The use that is made of identity and access management (IAM) technology within the public and private sector is growing in line with the threat environment. Most organizations understand the need to maintain control over who is allowed to access their information assets. They recognize the negative impact that not having the proper identity management controls in place can have on the organization and its reputation. They also appreciate that industry regulators have the power to extract fines and impose…
White Papers - published 23/07/2010 - Andy Kellett
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Whenever there is a substantive change in the way that IT carries out the task of designing, implementing, and executing business applications there is an inclination to regard the new paradigm as standing apart from what went before, and to implement a system of governance that considers only the requirements of the new way of working. In practice the period of transition lasts for many years and eventually becomes a melding of old and new styles of IT. So extended is this time period that it is often t…
White Papers - published 02/06/2010 - Rob Hailstone
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Many of the transactional aspects of CRM, particularly in sales force automation, are approaching commodity status with little differentiation among different vendors’ offerings. Extracting value from CRM systems requires more imagination and a shift in focus from controlling data (an unmet goal, given that many enterprises still struggle to achieve a single view of the customer) to deriving intellectual capital that can improve present and future business operations. Analytics is the obvious way forward…
White Papers - published 27/05/2010 - Angela Eager
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As the adoption of cloud computing services becomes more prevalent, IT organizations face a variety of new IT service management challenges. Not only will they need to ensure that existing policies, processes, procedures, and supporting technologies are fit for externally delivered IT services, but also that IT remains a relevant and effective part of the IT service delivery chain.
White Papers - published 21/05/2010 - Stephen Mann
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In June 2007 the UK’s Office of Government Commerce (OGC) officially launched the refreshed version of ITIL (formerly known as the IT Infrastructure Library), the IT service management best practice framework. While the speed of v3 uptake has been slower than expected, ITIL adoption levels continue to grow worldwide. In transitioning to ITIL v3 IT organizations must fully understand that v3 adoption requires considerable organizational, process, and technology change – even more so than ITIL v2.
White Papers - published 30/04/2010 - Stephen Mann
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Information workers must carry out their tasks and duties in a complex and increasingly regulated world, and so business leaders, and CIOs in particular, must find new ways to empower the beleaguered workforce without transferring that burden to an already overstretched IT department. In most circumstances this means delivering more with less, and with the ‘credit-crunch’ affecting almost every business sector, now rather than later. With over 80% of salary costs now associated with ‘information work’, t…
White Papers - published 04/01/2010 - Richard Edwards
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The principal reason for having patient records, whether physical or electronic, is in order to deliver better patient care. In the UK National Health Service (NHS) records are defined as public records that should be controlled and readily accessible until archival or until they are disposed of. But physical patient records have many disadvantages, such as the potential for loss, not being updated effectively, or not being accessible at the time a healthcare decision needs to be made. All of which could…
White Papers - published 10/08/2009 - Mike Davis
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Reliable industry estimates indicate the highest growth in spending on enterprise IT during the next few years will be in the area of cloud computing. Outstripping growth in spending on on-premise IT fivefold, the majority of this spending is forecast to be on business applications. This White Paper outlines how Independent Software Vendors (ISVs) can readily benefit from this major opportunity for revenue growth.
White Papers - published 10/08/2009 - Alan Rodger
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Information overload has become a paradigm for the Internet age, and it will not improve with time; quite the opposite, organisations will need to look at terabytes and petabytes of data storage in the years ahead for common enterprise applications. Particular industries have specialist needs: investment banks trading complex financial instruments will test trade strategies with data going back over many years – creating a heavy demand on infrastructure resources – and aerospace industries rely on electr…
White Papers - published 10/08/2009 - Sarah Burnett
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There are a number of challenges facing organisations with significant IBM z/OS mainframe operations. In all these organisations, it is safe to say, the mainframe is used to support mission-critical applications, and the majority of these are run on COBOL code. These enterprise and business applications can run to thousands of components, and migrating this legacy code is the least attractive option on grounds of cost. However, the task of continued development and maintenance of this code base is becomi…
White Papers - published 21/05/2009 - Michael Azoff, Stephen Mann
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Many business processes involve handling a combination of unstructured information (or content) and structured data, in different formats, located across multiple systems. Because much of this content is in paper format it requires manual processing, which is time-consuming, labour intensive and error prone, and makes it difficult to achieve process consistency and efficiency.
Such processes also often require that content is presented alongside structured data. For example, a customer complaint may in…
White Papers - published 20/04/2009 - Sue Clarke
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The need for a new network architecture paradigm is apparent. Inefficiencies, high overhead, and network complexity can no longer be sustained in the current economic climate. A network platform must be capable of supporting networked sustainability and green IT services, collaboration, mobility, and network virtualisation. To do this, it must be flexible, efficient, and optimised to enable seamless and efficient interaction at any time and from anywhere.
White Papers - published 26/03/2009 - Mark Blowers
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The economics of globalization demand that organizations adapt business models and working practices more rapidly than previous paradigm shifts have required, which can be summarized by the need to be more responsive, more agile, and more cost effective. The role of IT is now central to many organizations and as such is seen as the catalyst for transforming organizations’ future prospects; virtualization of the x86 market has presented a plethora of new opportunities that IT departments must prioritize a…
White Papers - published 24/03/2009 - Roy Illsley
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Headquartered in Redmond, Washington, Concur is a provider of corporate travel booking and expense reporting processes. It provides these services through a Software as a Service (SaaS) delivery mechanism, hosting the applications on its own data centres. This model reduces the up-front expenditure for new customers, ensures ongoing costs are predictable and in-line with the benefits received, and enables new customers to start getting value from the solution in the shortest possible time. The functional…
White Papers - published 09/02/2009 - Rob Hailstone
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This Butler Group Technical Paper emphasises the how of a Master Data Management (MDM) programme. In order to gain an understanding of what MDM is and what it can do for your organisation, we suggest you take a look at the references section and also follow Butler Group Review articles, some of which deal with these aspects of MDM.
White Papers - published 27/01/2009 - Michael Azoff
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This document reviews the state of the Enterprise Content Management (ECM) market from the perspective of the specialised needs of organisations with all or part of their focus on engineering. We have taken input from recent surveys undertaken by Datamonitor as well as the extensive supporting research undertaken by a series of Butler Group analysts.
White Papers - published 15/10/2008 - Martin Gandar
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